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Frequently Asked Questions

Find answers about authentic Unani remedies, shipping across Pakistan, product expiry policies, and online Tabib consultations.

Are all products on HealthShop.pk 100% authentic and original? +

Yes, absolutely. We ensure we buy either directly from the manufacturing company or through their authorized distributors. We guarantee freshness and full authenticity across all brands including Qarshi, Hamdard, Ajmal, Awami, Ashraf, and others.

How does the online Tabib / Hakeem consultation work? +

We offer free online consultations over WhatsApp (0311 1222817) and Email through our panel of qualified and registered tabibs. You can share your health challenge or symptoms, and our experts will guide you toward the right Unani remedy and lifestyle modifications.

What are the shipping charges and delivery timeframes? +

We offer FREE shipping on all orders above Rs. 3,000 within Pakistan via Pakistan Post. For orders below Rs. 3,000, shipping is a flat Rs. 210 across Punjab, KPK, Balochistan, Sindh, and Gilgit Baltistan. Standard delivery takes 2 to 4 business days.

What is your product expiry policy? +

We maintain strict FIFO (first-in-first-out) stock management. All products shipped carry a minimum of 6 months expiry (most have 12–18 months). If you receive a product expiring within 3 months, please contact us immediately for a prompt replacement.

Do you offer Cash on Delivery (COD)? +

Yes! Cash on Delivery (COD) is available across all cities and towns in Pakistan via Pakistan Post. We also support private courier services like TCS and Leopard upon request for urgent orders.

Still have questions?

Our support staff and registered tabibs are available Monday through Saturday.

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