Privacy Policy @@ -1,1 +1,1 @@
Last updated: September 2026
1. Introduction
Welcome to HealthShop.pk ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
2. Information We Collect
When you use HealthShop.pk to purchase Unani remedies, request herbal consultations, or contact our support team, we may collect the following types of information:
- Identity & Contact Data: Name, delivery address, email address, phone number, and WhatsApp number.
- Health & Consultation Data: Health challenges, symptoms, or wellness goals shared during WhatsApp or email consultations with our registered Tabibs/Hakeems.
- Transaction Data: Details about payments and orders placed for products from brands like Awami, Hamdard, Qarshi, etc.
- Technical Data: IP address, browser type and version, time zone setting, and device characteristics.
3. How We Use Your Information
We use your personal data strictly for legitimate operational and healthcare fulfillment purposes, including:
- Processing and delivering your orders via Pakistan Post, TCS, or Leopard (Cash on Delivery & prepaid orders).
- Connecting you with our panel of registered Tabibs for accurate herbal remedy recommendations.
- Sending order confirmations, tracking details, and customer support updates.
- Improving our website performance, product catalog, and user experience.
4. Medical Consultation Privacy
Conversations, health queries, and remedy recommendations exchanged with our panel of Tabibs over WhatsApp or Email are held in strict confidence. We never sell, rent, or disclose your health consultation records to third-party marketers.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is restricted to authorized staff and fulfillment partners.
6. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
HealthShop.pk Customer Support
Email: info@healthshop.pk
WhatsApp: +92 300 8455517
Address: Lahore, Pakistan